I’m writing to share a few important updates to my service and billing policies. For a long time, my goal has been to provide quiet, reliable work in the background. While this “set it and forget it” approach has worked well, it’s also led to a disconnect with some clients, especially regarding quarterly billing.
To ensure we’re all on the same page, I’m implementing two key changes to my process:
- Monthly Reports: You’ll now receive a short monthly report detailing the work I’ve completed. This report will often match the information already presented on my Website Maintenance page.
- Guaranteed Interaction: You can now expect at least one point of contact from me each month, whether it’s through a report or a quick check-in.
This new process will create a clear and consistent record of the value you’re receiving.
I’m confident this will resolve any miscommunication. However, if I still have to chase down payments, my new policy is clear:
- I will make one attempt to contact you via phone, and one attempt at texting. I will leave a voice mail if you do not answer directly.
- If I don’t receive a response within a reasonable timeframe, your service will be immediately discontinued. Any website or asset associated with an outstanding balance will be taken offline.
If you no longer need my services, I kindly ask that you let me know one month (30 days) in advance, as per our original written agreement. While I always hate to see anybody leave, a simple heads-up is the most respectful way to conclude our business relationship.
Thank you for your understanding and for helping me ensure a seamless and transparent experience for everyone.